Terms of service

1. The service

Socialio helps small businesses check their online profiles, create posts with AI and design templates, schedule and publish them to connected accounts, and manage related tasks. Features depend on your plan and, for connected platforms, on what those platforms allow.

2. Your account

• You must be at least 18 and use the service for a genuine business.
• Keep access to your email secure: anyone with your sign-in code can use your account.
• You are responsible for what your team members do in your business account.

3. Your content and information

You own the business information, photos and content you add. You give us permission to store, process and display it, and to send it to the services listed in our privacy policy, only to provide Socialio to you. You confirm that you have the rights to the photos and logos you upload and that your prices, offers and business details are accurate.

4. AI-generated content

AI can make mistakes. We design the app to use only the facts you give us and flag amounts you didn't enter, but you must review every post before you approve it, and you are responsible for what you publish. We do not guarantee more customers, sales, followers or any search ranking.

5. Acceptable use

You must not use Socialio to:

• send messages to people who haven't agreed to receive them, or keep messaging people who opted out;
• post fake reviews or testimonials, offer rewards for positive reviews only, or hide negative reviews unfairly;
• make false or misleading claims about prices, offers, products, certifications or results;
• promote anything illegal, or content that is hateful, harassing or infringes someone else's rights;
• break the rules of the platforms you connect (Meta, Google, WhatsApp), or try to get around our limits or security.

We may remove content or suspend accounts that break these rules.

6. Connected platforms

Publishing and other connected features rely on Instagram, Facebook, WhatsApp and Google, which have their own terms. Their availability depends on their approval and their APIs, which can change. We are not responsible for their decisions, outages or changes.

7. Plans, payments and renewals

• Prices are in Indian rupees and shown before you pay. Applicable taxes are added where required.
• Paid plans renew automatically each month or year until you cancel. Your plan starts once our payment provider confirms the payment.
• You can cancel any time. Cancelling stops future renewals; you keep your plan until the end of the period you have paid for.
• If a renewal payment fails, paid features are paused until a payment succeeds.
• Plan limits (such as posts, publications and AI images) reset each billing period; unused allowances don't carry over.
• We may change prices with at least 30 days' notice; the new price applies from your next renewal.

Refunds are covered in our refund and cancellation policy.

8. Website design services

Website design and development requested through Socialio is a separate service, agreed and priced separately in writing, and is not part of any plan.

9. Suspension and closing your account

You can stop using Socialio and delete your account at any time. We may suspend or close accounts that break these terms or the law, or that put other users or the service at risk; where reasonable, we will tell you first.

10. Disclaimer

We work hard to keep Socialio available and accurate, but the service is provided "as is", without guarantees that it will always be uninterrupted or error-free.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or business), and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

12. Governing law

These terms are governed by the laws of India. Courts in Thane have jurisdiction over any dispute.

13. Changes to these terms

If we make important changes, we will tell you in the app or by email before they take effect. Continuing to use Socialio after that means you accept the changes.

14. Contact

• Business: SAK Industries (Proprietor: Sana Abid Ali Khan)
• Address: B-502, 5th Floor, Omkar Plaza Building, MIDC Road, Opp DIGI 1, Ambernath, Ambarnath, Thane, Maharashtra 421503, India
• Email: sakindustries81@gmail.com