Privacy policy

1. Information we collect

• Your account: your email address, your name if you add it, and the businesses and team members you add.
• Your business information: what you enter about your business, such as its name, type, address or service area, opening hours, phone and WhatsApp numbers, website, products and services with prices, offers, brand colours, logo and photos.
• Your content: posts, captions, designs and images you create, edit, approve, schedule or download in the app.
• Connected accounts (when you connect them): the account name and ID, the permissions you granted, and access tokens (stored encrypted), plus content you choose to publish and, where the platform allows, reviews or comments we fetch for you.
• Your customers' details (only if you add them): for features such as customer lists and WhatsApp messages, the names, phone numbers and consent records you upload. You must have your customers' permission to share these with us; we use them only to provide the service to you.
• Payments: handled by Razorpay. We receive your plan, the amount, the payment status and the payment method type (for example "UPI" or "card"). We never receive or store card numbers, UPI IDs or bank details.
• Usage and security information: sign-in times, the browser you use, usage counts for your plan (for example how many posts you created), and security logs.

We remove location and camera details (EXIF data) from every photo you upload.

2. How we use it

• To provide the service: building your profile check, writing and designing posts, scheduling and publishing what you approve, and showing your usage.
• To process payments and manage your plan.
• To keep accounts secure, prevent misuse, and fix problems.
• To answer your questions and send important service messages (for example sign-in codes and billing notices).
• To meet legal obligations, such as keeping billing records.

We do not sell your information, and we do not show advertising or use it to profile you for advertisers.

3. AI features

When you ask the app to write a caption or create an image, we send the relevant business information (for example your business name, products, prices and your note) to Google's Gemini API, using Google's paid service. Google processes it to return the result to us. AI-made images show a scene or mood, never your actual products or recognisable people. You review and approve all content before it is published.

4. Who we share information with

We share information only with service providers that help us run Socialio, and only what they need:

• Railway: hosting, database and file storage.
• Google (Gemini API): AI writing and images.
• Razorpay: payments and subscriptions.
• Our email provider: sending sign-in codes and service emails.
• Meta (Instagram, Facebook, WhatsApp) and Google Business Profile: only when you connect those accounts, to publish what you approve and fetch what you ask for.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or the public.

5. Where your information is stored

Our servers are run by Railway and may be located outside India (currently in the United States). Information is protected in transit and access is restricted to people who need it to run the service.

6. How long we keep it

We keep your information while your account is active. When you delete your account, we delete or anonymise your information within 30 days, except records we must keep by law (for example payment and tax records), which we keep only for as long as the law requires. Backups are overwritten on a rolling basis.

7. Your rights and choices

• See and correct your information at any time in the app (Business profile, Products, Photos, Settings).
• Ask us for a summary of the information we hold about you.
• Disconnect any connected account; we delete its access tokens straight away.
• Delete your account and data: see how to delete your data.
• Withdraw consent you gave us, and nominate someone to exercise your rights if you are unable to.
• Raise a complaint with our Grievance Officer (below), and, if unresolved, with the Data Protection Board of India.

8. Cookies

We use one essential cookie to keep you signed in and one to remember your light/dark theme. We do not use advertising or tracking cookies.

9. Security

We use encrypted connections, encrypt stored access tokens, store files privately, limit who can access data, and keep security logs. No system is perfectly secure; if a breach affects your information, we will tell you and the authorities as the law requires.

10. Children

Socialio is for businesses and is not meant for anyone under 18. We do not knowingly collect information from children.

11. Changes to this policy

If we make important changes, we will tell you in the app or by email before they take effect. The date at the top shows the latest version.

12. Grievance Officer and contact

For questions or complaints about your information, contact our Grievance Officer:

• Name: Sana Abid Ali Khan
• Email: sakindustries81@gmail.com

We aim to acknowledge complaints within 2 working days and resolve them within 30 days.

• Business: SAK Industries (Proprietor: Sana Abid Ali Khan)
• Address: B-502, 5th Floor, Omkar Plaza Building, MIDC Road, Opp DIGI 1, Ambernath, Ambarnath, Thane, Maharashtra 421503, India
• Email: sakindustries81@gmail.com